Practical information

December 31st 2019

› 6:30 pm — 6:00 am
› Minimum legal age: 16
› Exit is definitive

PALAIS 12

Palais 12, Avenue de Miramar, 1020 BRUSSELS

The room has an exceptional accessibility: proximity of the ring, the main highways, the airport, the South Station and Central Station combined to an exceptional offer of transport: 4 tram lines, 3 subway lines and 3 bus lines. This added to its strategic location and its reputation among different Belgian linguistic communities and internationally offer extraordinary potential.

TRAM +

Line 3, dir. Esplanade – Stop Esplanade
Line 7, dir. Heysel – Stop Heysel
Line 51, 93, dir. Stade – Stop Stade
Schedules : stib.be

METRO +

Line 6, dir. Roi Baudouin – Stop Heysel
Schedules : stib.be

BUS +

Line 84, 88, dir. Heysel – Stop Heysel
Schedules : stib.be

COACH WITH OUIBUS +

Stop: Brussels Midi

Departures from more than 25 French cities at mini prices!
All the good deals on fr.ouibus.com

TRAIN +

MIDI STATION
From “la gare du Midi” station, take the direct metro line 6 direction Roi Baudouin. Get off at Heysel. This will take about 15 minutes.

CENTRAL STATION
If you are coming from Amsterdam or Luxembourg, you can reach BRUSSELS EXPO by getting off at Brussels Central Station. Take metro line 5, bound for Erasme. At Beekkant, take line 6 bound for Roi Baudouin. Get off at Heysel. This will take about 20 minutes. You can also take line 1 at Brussels Central Station, bound for gare de L’Ouest. At Beekkant, take line 6, bound for Roi Baudouin. Get off at Heysel. This will take about 20 minutes.

CAR +

COMING FROM GHENT (E40) OR MONS / CHARLEROI (E19)
Follow the Ring R0 bound for Zaventem – Namur (Namen) Take exit 7A on the ring road and follow the “Expo” signs.

COMING FROM ANTWERP (E19), NAMUR (E411) OR LIÈGE (E40)
Take the Ring R0 bound for Ghent-Ostend (E40) Take exit 7A on the ring road and follow the “Expo” signs.

COMING FROM ANTWERP – BOOM (A12)
Follow the Ring R0 bound for Ghent-Ostend (E40) – Mons (Bergen)/Charleroi Take exit 7A on the ring road and follow the “Expo” signs.

Drink

› Bars inside the festival
› Payment only in Cashless
› Beer prohibited for -16
› Alcohol prohibited for -18
› Free water

Eat

› Food stands inside the festival
› Payment only in Cashless

Payment methods

› Cashless card → bars and stands
› Cash, CB, Bancontact → lockers, Cashless card
› The festival is not equipped with ATMs
› Cashless card refundable after the festival

Lockers

› Lockers are available to store your belongings. They are accessible all evening long.

Toilets

› Toilets are accessible for free

Accessibility

› Access facilities, toilet, space in front of stages

Safety & security

Safety and security teams are on site to ensure the smooth running of the evening. Feel free to contact them in case of problems. A Red Cross zone is also present.

Forbidden

Come light to facilitate the entrance!
› drinks, metal cans,
› glass bottles, camelbacks,
› dangerous and sharp objects, selfie stick,
› professional cameras / videos,
› big bags, aerosols (spray, etc..), pets,
› bad mood

SLEEP

Several accommodation offers are available near Palais 12 and in Brussels.

FAQ

› Lost object during the festival
Contact Palais 12 → info@palais12.com

› Object forgotten in a locker
Contact Lockerking → lostandfound@lockerking.com

› Legal age
Persons under 16 years of age are not allowed.
An identity check can be carried out at the entrance of the festival.

› Ticket problem
Contact Paylogic → https://customerservice.paylogic.com/hc/fr

› Ticket refund
Tickets are neither refundable nor exchangeable.

› Ticket resale
The resale of free tickets, invitations or tickets at a price higher than the initial price is prohibited. It is prohibited to reproduce, use a copy, duplicate, forge a ticket, under penalty of criminal prosecution.
Occasional resale of tickets is allowed, provided that the selling price does not exceed the price indicated on the ticket.

› Purchase of tickets outside the official ticket office
It is strongly recommended to use only the TicketSwap platform, which guarantees the purchase of a valid ticket. We are not responsible in case of any problem with the tickets resold.
1 ticket = 1 scan = 1 entry

› Different name on the ticket
The name on the ticket is not checked at the entrance.
Make sure you have an identity document, a check may be required to get in.